I learned about the third step of a conversation which is called "Building Rapport". I regard this step as getting to know more about the person which involves sharing some personal information. Such personal topics are family, hobbies, dislikes and relationship.
I just knew that in some countries, they are some topics which should be avoided. Mr C said that in his country, complimenting someone of the opposite gender can be a risky topic. Therefore, in Western culture, it is mainly done between women.
I also learned that when there are misunderstanding , we can recover the conversation by stressing some words to meant what you said.
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